Job Title: Senior Account Manager
Department: Client Services
Location: Manchester (hybrid working)
Reporting To: Managing Director
Salary: £35,000 – £45,000 per annum (dependent on experience)

We’re a creative and strategic marketing agency based in Manchester, partnering with start-ups and scale-ups to help them go further, faster. Our work is all about smart brand transformation, harnessing creativity, strategy and technology to give clients a competitive edge and shorten the distance between goals and growth.

As our Senior Account Manager, you’ll spearhead high-impact projects across our three core capabilities:

• Brand Strategy & Creation
• Digital Product Design & Development
• Integrated Advertising & Marketing Campaigns.

We’re looking for someone who’s obsessed with delivering bold ideas, measurable results and tangible impact at pace. If that’s you, let’s talk.

1. Client Relationship Management

Be the trusted, day-to-day contact: Get to know your clients inside-out – their ambitions, challenges, and quirks – so you can anticipate needs and deliver personal, high-value support.

Nurture authentic connections: Build and maintain meaningful relationships with clients through regular, honest communication. Celebrate wins, share insights proactively, and let them know you’ve always got their back.

Drive forward momentum: Translate client objectives into proactive solutions, grounding ideas in robust strategy and technology to keep projects moving and evolving.

Facilitate transparent updates: Conduct regular check-ins, presentations, and touchpoints, ensuring clients feel guided, informed, and excited about the journey ahead.

2. Strategic Account Development

• Identify opportunities for deeper brand transformation, blending Brand Strategy, Digital Product Strategy, and Integrated Advertising & Marketing Strategy.

• Build proposals and pitches that highlight how our approach can spark significant growth, from a killer brand identity to a game-changing digital platform.

• Stay on top of trends and disruptors, pinpointing ways to help clients innovate and scale.

3. Project & Financial Management

• Oversee integrated campaigns from concept to completion, collaborating with cross-functional teams (Strategy, Creative, Digital & Production) to align deliverables, deadlines, and budgets.

• Own the financial side of your accounts – forecast revenue, manage budgets, and track profitability to ensure results meet (and exceed) expectations.

• Monitor scope changes and project timelines, taking swift action to keep work on track and on budget.

4. Team Leadership & Collaboration

• Mentor junior team members, offering guidance on everything from writing a perfect brief to building lasting client relationships.

• Coordinate with internal specialists to deliver cohesive, measurable results that blend creativity, strategy, and technology.

• Problem-solve any snags or roadblocks, keeping up the pace so we can push forward and deliver meaningful outcomes.

5. Quality Assurance & Best Practice

• Champion best practices for brand transformation, ensuring every deliverable meets our standards for creativity, measurability, and scalability.

• Encourage data-driven decision-making, frequently measuring campaign performance and course-correcting where needed.

• Gather regular feedback from clients and stakeholders, using insights to refine processes and elevate our output.

Below is an integrated list of the key tools and technologies that will help you succeed in our fast-paced, collaborative environment. While we don’t expect you to be an expert in every single platform, a strong working knowledge of these will be a major advantage:

1. Microsoft Office Suite

Excel: Budget and revenue tracking, pivot tables, data analysis and reporting.

Word: Producing client-ready documentation with consistent formatting and brand alignment.

2. Figma

Presentations: We use Figma for crafting visually engaging, on-brand slides that align with our creative ethos.

Design & Prototyping: Reviewing concepts, providing feedback, and ensuring seamless integration with brand strategy and UX best practices.

3. Project Management & Collaboration

Monday.com: Setting up boards, timelines, automations, and reporting to ensure projects remain on schedule and tasks are clearly assigned.

Email & Calendar Management: Coordinating internal and external communications, maintaining schedules, and staying on top of deadlines.

Instant Messaging/Chat Apps (e.g. Microsoft Teams or Slack): Facilitating real-time team collaboration, quick problem-solving, and status updates.

4. AI Tools

Generative AI / Copywriting Platforms (e.g., ChatGPT, Jasper): Using AI-driven content generation for brainstorming, early concept ideation, and research.

AI-Enhanced Analytics Platforms: Leveraging predictive modeling or automated insights to drive data-informed decisions and forecast campaign outcomes.

5. Additional Digital & Marketing Tools

Analytics Platforms (e.g., Google Analytics, Ads Manager): Monitoring campaign performance and drawing insights for continuous improvement.

CRM Tools (e.g., HubSpot, Salesforce): Managing leads, automating marketing tasks, and reporting on customer interactions.

Email Marketing Platforms (e.g., Mailchimp): Executing targeted campaigns, segmentation, automation, and performance tracking.

Proficiency or familiarity in these areas will empower you to oversee projects effectively, collaborate with cross-functional teams, and deliver value to clients quickly and creatively. If you’re excited by the idea of expanding your skillset in a supportive environment, we’d love to hear from you.

Experience: 5+ years in agency-side account management, with a proven track record of brand transformation across Brand Strategy & Creation, Digital Product Design & Development, and Integrated Advertising & Marketing Campaigns.

Commercial Acumen: Demonstrable track record of driving revenue growth, managing budgets, and achieving profitability targets.

Strategic Mindset: Naturally curious and able to spot opportunities for accelerated growth – no matter the client’s starting point.

Project Leadership: Adept at juggling multiple projects (and teams), while keeping a close eye on deadlines, deliverables, and ROI.

Communication Skills: Clear, confident, and persuasive. You can manage clients, lead presentations, and motivate teams with equal flair.

Adaptability: Comfortable in a fast-paced environment where priorities can shift quickly – especially in the world of start-ups and scale-ups.

At Holdens, we’re all about turning ambition into momentum – combining strategic thinking with creative firepower to deliver real, measurable returns. We also know that great work flourishes in a supportive environment, where everyone feels empowered to share ideas and push boundaries, both within our teams and in partnership with our clients. Our ethos is guided by five core values:

Impact-Driven: Every brand evolution, digital product or integrated campaign must show tangible results, fast.

Collaborative: We bring diverse expertise to the table, empowering each other to excel and fostering openness at every step.

Supportive: We nurture strong relationships, making sure every voice is heard, whether it’s a teammate or a client.

Curious: We question assumptions, dig deeper, and experiment with fresh ways to solve problems.

Quality Obsessed: From the biggest brand idea to the tiniest digital detail, our aim is to wow.

• Flexible working hours*
• Hybrid studio and remote working
• 24 days annual leave plus bank holidays
• Plus your birthday day off and a present
• Private healthcare for you and your partner
• Annual salary reviews
• Profit-share bonus
• Commission on new leads (5% of revenue of first project)
• Company pension scheme
• Personal development plan
• Dedicated training budget
• Recruitment referral rewards
• Spring and summer social away days
• Christmas lunch and social

(*subject to individual role and business requirements)

Ready to help us build brands that go the distance – and then some?

Send your CV and a quick intro to careers@holdens.agency. We can’t wait to see what you’ll bring to the team.